Customer Service Assistant – Barueri, SP

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

DuPont Electronics & Industrial has an opening position for a Customer Service Assistant located in Alphaville, Sao Paulo, Brazil. A successful Customer Service Assistant must be goal oriented which will enable him/her to deliver excellent support. As Customer Service Assistant you will work with the Customer Service Teams for the region EMEA (Europe, Middle East & Africa) to help the Customer Service Representatives deliver business results and provide a positive customer experience. We operate in a dynamic environment and a highly competitive marketplace.

Your Responsibilities:

• Execute multiple SAP transactions (i.e. returns, credits/debits, quality notifications, outputs, invoices).
• Upload documents to DocuLinks into SAP all purchase orders and other relevant information pertaining to the order
• Build working relationships with the Customer Service Teams to help exceed customer expectations
• Create daily & weekly customer & business reports (i.e. open order report, GUPI, etc.)
• Must speak fluent English to enable strong communication with North America teams
• Understand and support both internal and external audit requirements as it relates to customer service activities
• Provide timely responses for all control & audit requests, including month-end order to cash processes
• Provide highest quality of service by following best practices and adhering to policy and compliance standard
• Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance

Qualifications:

• Bachelor’s degree preferred
• Excellent interpersonal and written communication skills.
• Advanced level of English – constant contact with the Customer Service North American team
• Ability to develop proficiency with operating technologies and systems: SAP, Sales Force applications, and SharePoint.
• Proficiency in SAP R/3 or another ERP system preferred, but not required
• Intermediate to high level proficiency in Microsoft Excel, PowerPoint, Word is required.
• Knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team in an inter-regional environment
• Previous customer service experience with emphasis on sales to cash is desirable

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.